The help desk is the preferred method of communication with Cordeeple and you the client as it ensures we keep a record of these interactions. This way we can reference in future issues and ensure that these are resolved in a timely manner. Please Note that actionable items will require your account to have sufficient credit to action these items. If not, we’ll request you to top up your account with Cordeeping time.

KEYS:

• Urgent: Means you need assistance today- like now!

We will respond to the below options within 1 business day

• Support & Advice: Is for any marketing, web or design questions which you need help with.
• Web Issues: This indicates to us that you need assistance with your website which isn’t urgent but is needed.
• Issues & Concerns: Unsure where to direct a message? Then send it here and we’ll help you out.